Shipping policy

At Soleé Lingerie, we are committed to delivering your order as quickly and safely as possible. This Shipping Policy explains how orders are processed, shipped, and delivered to our customers.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully completed.

Once your order has been processed, it will be prepared and transferred to the shipping carrier for delivery.

Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

Typical delivery timeframes are:

United States: 3–5 business days
International Orders: 7–20 business days

Please note that shipping times are estimates only and cannot be guaranteed, as delivery times may vary depending on the shipping carrier and destination.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–48 hours to become active within the carrier’s tracking system.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Soleé Lingerie is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping address, please contact us immediately so we may attempt to correct the address before the order is processed.

Delivery Confirmation

Once an order has been marked as delivered by the shipping carrier, Soleé Lingerie cannot be held responsible for lost, stolen, or missing packages.

We recommend ensuring that your shipping location is secure and that someone is available to receive the package if necessary.

If a package is marked as delivered but cannot be located, customers should contact the shipping carrier directly to open a claim.

Incorrect Address or Failed Delivery

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the package, the customer may be responsible for additional shipping costs required to resend the order.

Lost or Delayed Shipments

While we work with reliable shipping carriers, Soleé Lingerie cannot guarantee delivery times and is not responsible for delays caused by:

Shipping carrier issues
Customs processing
Weather conditions
High shipping volume
Other circumstances beyond our control

However, we will do our best to assist customers in tracking shipments and communicating with the carrier when necessary.

Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or other fees determined by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Damaged Packages

If your order arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the damaged item and packaging. Our team will review the issue and determine an appropriate resolution.