Refund policy

At Soleé Lingerie, we are committed to providing high-quality intimate apparel designed to make our customers feel confident and comfortable. Due to the personal and hygienic nature of lingerie products, we maintain a strict return policy to ensure that every item delivered to our customers is brand new and has never been previously used or returned.

By placing an order with Soleé Lingerie, you acknowledge and agree to the terms outlined in this Return & Exchange Policy.

Our Policy

For hygiene and safety reasons, all purchases made through Soleé Lingerie are final sale.

We do not accept returns, refunds, or exchanges once an order has been placed and processed. This policy helps ensure that every item shipped from our store remains clean, unworn, and safe for our customers.

This policy applies to all products sold on our website, including but not limited to:

Lingerie sets
Bras
Panties and underwear
Bodysuits
Stockings and hosiery
Fishnet garments
Intimate apparel and accessories

We strongly encourage customers to review product descriptions, sizing charts, and measurements carefully before placing an order. If you have any questions regarding sizing or product details, our support team is available to assist you before completing your purchase.

Damaged, Defective, or Incorrect Items

At Soleé Lingerie, we carefully inspect all products before shipping. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include the following information when contacting our support team:

Your order number
A description of the issue
Clear photos showing the item and the problem

Once your request has been reviewed, we will determine the appropriate resolution. Depending on the situation, we may offer:

A replacement item, or
Store credit that can be used toward a future purchase.

Requests submitted after 48 hours from the delivery date may not be eligible for review.

Order Processing and Cancellations

Orders are processed quickly to ensure fast shipping. For this reason, orders cannot be canceled, modified, or changed once they have been processed or shipped.

If you notice an error immediately after placing your order, please contact us as soon as possible. While we cannot guarantee changes, we will do our best to assist before the order enters processing.

Chargebacks and Disputes

By placing an order with Soleé Lingerie, customers agree to the terms of this Return & Exchange Policy.

Submitting a payment dispute or chargeback without contacting our support team first may delay the resolution process. We strongly encourage customers to reach out to us so we can assist in resolving any concerns directly.